Refund Policy

Please read this document carefully.

Last Updated: December 1, 2024

This Refund Policy explains our practices regarding refunds for Calimatic EdTech services provided by Caliber Technologies Inc.

Free Trial

We offer a 14-day free trial for our Essentials plan. During the trial period:

  • No credit card is required to start
  • You have full access to all features
  • You can cancel at any time without charge

    • Subscription Cancellation

    Monthly Subscriptions

  • You may cancel your monthly subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds are provided for partial months

    • Annual Subscriptions

  • Annual subscriptions may be canceled at any time
  • Cancellation takes effect at the end of the current annual term
  • No prorated refunds for the remaining term

    • Refund Eligibility

    New Customers

    If you are a new customer and are dissatisfied with our services within the first 30 days:

  • Contact our support team to request a refund
  • Explain the reason for your dissatisfaction
  • Refunds are issued at our discretion
  • Setup fees and add-on services are non-refundable

    • Existing Customers

    For customers beyond the first 30 days:

  • No refunds for subscription fees
  • Unused features or services are not refundable
  • Downgrades take effect at the next billing cycle

    • Exceptions

    We may make exceptions in the following circumstances:

  • Service outages exceeding 24 hours
  • Documented platform errors affecting your business
  • Billing errors on our part
  • Other circumstances at our discretion

    • Add-On Services

    Branded Mobile App

  • Setup fees are non-refundable once work has begun
  • Monthly fees follow standard subscription cancellation terms

    • Virtual Classroom

  • Setup fees are non-refundable
  • Usage-based charges are non-refundable

    • Other Add-Ons

  • One-time fees are non-refundable
  • Monthly add-on fees follow standard cancellation terms

    • How to Request a Refund

    To request a refund:

    1. Contact our support team at support@calimaticedtech.com

    2. Provide your account information

    3. Explain the reason for your refund request

    4. Allow 5-7 business days for review

    Refund Processing

    If your refund is approved:

  • Refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method
  • Bank processing times may vary

    • Contact Us

    For questions about our refund policy:

    Caliber Technologies Inc

    445 Minnesota Street, Suite 1500

    St. Paul, MN 55101, USA

    Email: support@calimaticedtech.com

    Phone: +1 612-605-8567